urbangrove Terms of Service

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Welcome to urbangrove. These Terms of Service ("Terms") set out the rules that apply when you visit or interact with urbangrove's website, mobile platform, product offerings, and customer support services. By browsing our platform or completing a purchase, you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

When you access or use any service offered by urbangrove, you confirm that you have reviewed, comprehended, and consent to be bound by these Terms, together with every applicable law and regulation. Should you disagree with any portion of these Terms, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: You must be 18 years of age or older, or have reached the age of legal majority where you reside, to place orders on this website.
• Prohibited Conduct: You agree to use our platform solely for lawful, personal, and non-commercial purposes. You must not:
  • Participate in fraudulent activity or submit false orders;
  • Deploy automated bots, scrapers, or similar tools to harvest product data or pricing without authorization;
  • Attempt to breach site security, data infrastructure, or user accounts;
  • Resell urbangrove products for commercial profit without explicit written consent.
• Account Security: You bear responsibility for safeguarding the confidentiality of your account credentials and for every activity carried out under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We strive to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or inventory discrepancies may arise on occasion.
• Price & Order Corrections: Should an evident pricing or typographical mistake occur, urbangrove may correct the error and amend or cancel any impacted orders prior to dispatch, providing a full refund of any amount charged.
• Perishable Goods: Fresh or perishable items may naturally show slight differences in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should carefully review product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may restrict order quantities or cancel orders reasonably suspected of fraud or breach of these Terms.
• Payment Processing: All payments are secured with SSL/TLS encryption and handled through PCI-DSS compliant payment gateways. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has entered dispatch processing, cancellation or modification is no longer possible.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on urbangrove's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to urbangrove and is safeguarded by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly forbidden.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, urbangrove is not responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. Our maximum aggregate liability for any claim connected to a transaction will not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, disregarding any conflict of law principles. Any dispute or claim stemming from or connected to these Terms or your purchase must first be presented to urbangrove's support team for informal resolution.

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9. Changes to These Terms

urbangrove may revise or update these Terms at any time. Significant changes will be announced by publishing the revised terms on our website. Your continued use of our website or services after any update signifies acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: urbangrove
• Customer Support Email: [email protected]
• Customer Support Phone: 17276884307
• Physical Business Address: 1119 MILWAUKEE AVE APT B, DUNEDIN, FL 34698, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST